Documentation will determine the success of your program.

It must

  Satisfy all requirements of ISO

  Be easily revised

  Follow a recognized format

  Have the ability to grow

  Be simple to read and understand

Epsilon Quality USA documentation products address and overcome the tendency for over documentation. Many organizations struggle with over documentation.

Historically this was the result of the transition from ISO 9001:1994 to ISO 9001:2000. In which case the organizations quality program was already over documented.

Many organizations still struggle with over documentation, and this very issue has been responsible for the stigma attached to ISO.

Responsible for lengthy development, extreme costs and unrealistic programs, over documentation has prevented many organizations from pursuing formal quality programs and the benefits that may be realized from such a program.

Epsilon Quality documentation provides the organization with comprehensive, yet simple to use quality management system documentation.

Designed to satisfy ISO 9001:2000 minimum document requirements, that may be implemented and used immediately upon receipt.

Provides the tools for a real time quality management system.

Epsilon products are successfully used by all types of business both large or small. The client has opportunity to begin with a well written quality control manual and use this as the foundation to build upon.

The documentation offered is an investment providing a solid foundation for future growth and improvements to your quality program.

Many clients seek documentation specific for their business and industry. While this request makes sense, it is not the economical approach.

To understand this principle, it is helpful to examine the content of a documented quality program.

Quality documentation may be divided into 2 parts or elements.

1. The Core or Administrative Elements - All documented Quality Management Systems contain similar elements. These elements are described in ISO 9001:2000. We refer to them as Core Elements, because they are at the center of the system and the entire quality program revolves around them. They represent the requirements of ISO and are critical to the success of any quality program.

2. Industry Specific Elements - In addition to the core elements above, your program will typically involve elements specific to your industry. Examples of industry specific documentation include; welding, painting, testing, etc. What is required is dependant on the type of industry your organization is in, and the processes that are involved in your product realization. More

While it is reasonable to expect industry specific documentation to be required, the core elements of any Quality Management System are consistent and the same. Regardless of the type or size of your company your quality program will include the same elements used by everyone. This is the reason we can say with confidence this program documentation will work for your organization.

Save money and time by purchasing documentation that contains the core elements of your quality management system. You will have the documented foundation of your system and can concentrate on identifying your industry specific requirements, yourself, as you go. After all you are the expert in your industry, therefore you are best qualified for the job

 

a solid foundation Knowing What You Need - You must begin with a solid foundation. A documentation package that covers the required Core Elements in the simplest method possible. A package that you can easily modify to improve along the way and especially important, a package you can add your industry specific elements to as they are developed. Our Documentation Package provides this solid foundation. Save money and time by purchasing documentation that contains the core elements of your quality management system. You will have a documented format and a solid foundation for your system. With the use of our Quality Documentation, you may dedicate your time to identifying your industry specific requirements, yourself, as you go. After all you are the expert in your industry, therefore you are best qualified for the job. Your new Quality Documentation program should include 2 levels of documentation, as detailed below. The Quality Control Manual (QCM) contains your company policies and will be complete and ready to issue after the simple instructions are followed to add your logo and specific company information to the text.. The Quality Systems Manual (QSM) will include all of the required procedures, forms and records you will need to accomplish the policies set forth in the QCM. This is an internal document and is not usually issued to clients. This is the manual you will add your industry specific documentation to. Epsilon Quality USA offers several options to meet your organizations quality documentation needs. Our quality documentation has been the successful choice for many businesses, both large and small, and continues to prove it is the best choice for quick implementation and fast ISO certification. Successfully applied to service, manufacturing and distribution companies. The Quality Control Manual follows the ISO format and includes all sections of the 9001:2000 requirements. Supporting procedures and records offered represent the minimum requirements of ISO. There are no documents considered optional, therefore the user is not required to sort through a list of documentation or make a determination on minimum requirements for the basic quality management system. The clients existing procedures and/or records may be easily added to the basic package.   features & contents Features Comprehensive in-house program Fast Track implementation Applies to any type of business. Applies to any size business. Simple to implement and use Meets client expectations Has passed desktop reviews from some of the most reputable registrars in the country. Meets the requirements set forth in ISO 9001:2000 Includes free unlimited phone/email consultation service. Delivered in Microsoft Office applications.   Contents Quality Control Manual (QCM) Complete policy manual color-coded with symbols Quality Systems Manual (QSM) Contains 6 procedures required by ISO with supporting forms/worksheets Forms and Records Required to support procedures and verify administrative elements of the program Implementation Manual Step-by-step guide Email & Phone Consultation Unlimited support